Privacy Policy

At RLC Unlimited LLC (“we,” “our,” or “us”), we respect your privacy and are committed to protecting any personally identifiable information and non-medical health details you share with us. This Privacy Policy describes how we collect, hold, protect, and use information in compliance with California privacy statutes.

1. Information We Collect

We collect information that you actively submit via our digital assessment, caregiver career application, or contact forms, including:

• Contact Details: Your full name, email address, phone number, and mailing address.
• Client Intake Data: Personal details about a care recipient, including relationship description, mobility requirements, and daily schedule preferences.
• Caregiver Credentials: Employment history, years of experience, availability markers, California Department of Social Services CDSS registry statuses, TB clearance status, and uploaded resume files.

2. How We Use Your Information

We use the collected information exclusively to facilitate the matching and operational coordination of non-medical home care support:

• To match families with qualified, background-checked professional caregivers.
• To compile and update individual Plans of Care.
• To process job applications and verify state registries.
• To communicate updates regarding care schedules or coordination audits with authorized contacts.

3. Confidentiality & Security

We maintain strict structural guards to prevent unauthorized access, alteration, or disclosure of your information. We do not sell, rent, or lease any client or caregiver details to third-party marketing companies. Personal health-adjacent details are disclosed strictly to matched caregivers, agency supervisors, or authorized clinical partners involved in your active Plan of Care.

4. Contact Information

If you have questions regarding our privacy compliance or wish to audit or delete your submitted details, please reach out to our privacy compliance officer at coordination@rlcunlimited.com.